Product Engineer

1. Onsite Support:

• Technical Support: Provide ongoing technical assistance to customers and end-users, addressing issues and troubleshooting problems as they arise. This involves diagnosing hardware and software issues and offering timely solutions.
• Monitoring and Maintenance: Continuously monitor the performance of released products to ensure they meet performance standards and customer expectations. Schedule and perform regular maintenance checks and updates.
• Exhibitions and Events: Provide support at industry events, exhibitions, and trade shows to showcase products and assist customers with inquiries.

2. Continuous Improvement:

• Detailed Documentation: Maintain and update comprehensive documentation for all product updates, including user manuals, technical guides, and release notes. Ensure documentation is easily accessible and understandable by all stakeholders.
• Testing and Validation: Conduct thorough testing of updates and improvements to ensure they resolve identified issues without introducing new problems. Validate changes in a controlled environment before wider deployment.

3. Application on DEO:

• Customer Solutions: Collaborate with customers to develop and implement tailored dispensing solutions, ensuring compatibility with DEO (Design of Experiment) requirements.
• Customization and Testing: Adapt the dispensing system as needed, including trial phases to meet customer-specific demands and ensure seamless integration.

4. Customer Interaction and Training:

• User Training: Develop and provide training materials, workshops, and hands-on sessions to educate customers on product usage, new features, and best practices.
• Customer Relationship Management: Maintain strong relationships with key customers to ensure their needs are met and foster loyalty. Act as a liaison between customers and the development team to ensure clear communication of user needs and technical requirements.