Privacy Policy

We are NSW Automation Sdn. Bhd. (659959-W), and together with our affiliates, associates, subsidiaries, and related companies (as defined under the Companies Act 2016), we are collectively referred to in this policy as “NSW Automation,” “we,” “us,” or “our.”

This Privacy Policy applies to individuals who interact with us but are not part of our organization—such as employees of customers or vendors, users of our products or services, business or research collaboration partners, visitors to our premises or websites, and job applicants.

We are committed to transparent and responsible data handling, in compliance with the Personal Data Protection Act 2010 (PDPA Malaysia) and other relevant regulations. If you have any concerns, please don’t hesitate to reach out—your trust is important to us.

In this Policy, we explain:

• What personal data we collect and how we collect it
• How we process and use your data
• How we protect your data and uphold your rights
• Additional details—including cookies, third-party links, and how to contact us

By using our website, services, or interacting with us, you agree to this Policy.

2. HOW DO WE PROCESS YOUR INFORMATION?

We use your data to:
• Provide and deliver products and services
• Respond to inquiries and support requests
• Send administrative or promotional communications
• Fulfill orders, payments, returns
• Analyze usage for improvement
• Ensure security and prevent fraud
• Protect vital interests (e.g., health or safety situations)

We do not sell your personal information.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We process your data when:

• You provide consent
• Necessary for contract performance
• Required for legal compliance
• In our legitimate interests (e.g., security, analytics)
• To protect vital interests

For EU/UK/Canada users, regional-specific rights apply (please refer to Section 10).

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may disclose data to:

• Internal staff and third-party service providers (e.g., IT, logistics, analytics)
• Legal authorities, if required by law
• Affiliates, subject to the same standards
• In connection with business transitions (e.g., mergers, acquisitions)
• Google Maps API, with your explicit consent for location services

Any third parties we engage must protect your data as required by law.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes—we use cookies, web beacons, pixels, and similar tools to:

• Store preferences
• Analyze performance and traffic
• Provide personalized and targeted advertising

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain data only as necessary for the purposes described or as legally required (e.g., tax, accounting).
When no longer needed, data is deleted or anonymized, or securely archived until it can be deleted.

7. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your jurisdiction (EEA, UK, Canada), you may have rights such as:

• Accessing your personal data
• Rectifying inaccurate data
• Erasing data
• Restricting or objecting to processing
• Data portability
• Withdrawing consent
• Opting out of marketing

To exercise these rights, contact us at info@nswautomation.com (verification may be required).

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

9. USER RIGHTS BY JURISDICTION

Malaysia (PDPA), EU & UK (GDPR):

You have the rights listed in Section 8.

California (CCPA & Shine the Light):

• Right to know, delete, correct data
• Right to opt-out of sale/sharing (none conducted)
• Non-discrimination rights
• Right for minors to request removal
• Access prompt by contacting us (via email or web form)

Virginia (CDPA):

• Right to know, access, correct, delete
• Data portability right
• Right to opt-out of profiling or targeted advertising
• Response time: 45 days (extension up to 90 days), appeal within 60 days
• No sale of personal data

10. CHANGES TO THIS NOTICE

We may update this Policy periodically. Any changes will be indicated by a revised “Last Updated” date.
Material changes may be communicated directly or via a prominent notice.
Continued use of our services signifies acceptance of the updated Policy.

11. THIRD-PARTY LINKS & INTERNATIONAL TRANSFER

• Our site may link to external websites—not governed by this policy.
• Links are provided for convenience; use of third-party sites is at your own risk.
• We operate globally—your data might be transferred to jurisdictions outside Malaysia.
• We implement safeguards to ensure adequate protections under applicable law.

12. HOW TO REVIEW, UPDATE, OR DELETE YOUR DATA?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information.

To do so, contact us via our contact form or email info@nswautomation.com.

13. CONTACT US

If you have questions, concerns, or data requests, you may email us at info@nswautomation.com or by post to:
NSW Automation Sdn. Bhd.
1225, Lorong PSPN 1,
Penang Science Park North,
14100 Simpang Ampat,
Pulau Pinang, Malaysia.