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Are you interested in working for a growing automation company with a global workforce?
Technical Support Manager l Service & Application
Department: Service & Application
Project Location(s): HQ Penang, Malaysia
Education: Related Degree/Master Degree
Compensation: Depending on experience
- Service and Application Management: Develop effective strategy to manage service and application operation. Consistently evaluate and enhance the functionality and performance of service and application offerings to meet or surpass the company’s strategic objectives
- Engage in proactive collaboration with senior management to align service and application strategies at a tactical level, evaluate innovative opportunities for continuous improvement, and drive positive impacts to the business from time-to-time basis
- Effectively manage resource planning, encompassing manpower allocation and budgetary responsibilities, to ensure the optimal delivery of service and application outcomes. This including hiring, disciplining, training, evaluating organizational and subordinate performance
- Collaborate with stakeholders to uphold high performance standard and ensure the top-notch quality of product deliverables. Foster and sustain seamless communication among stakeholders, including clients, vendors, and cross-functional teams to ensure key objectives are synergized and achieved
- Accountable as the primary point of contact for addressing customer technical challenges, fostering a capable support team to effectively manage customer feedback and address concerns via develop solutions to overcome obstacles cultivate and sustain robust customer relationships by gaining customer respect, ensuring satisfaction, and nurturing long-term loyalty
- Evaluate the performance of the service and application team, setting and monitoring KPIs. Provide feedback and conduct performance reviews to drive individual and team growth
- Stay updated on industry trends, emerging technologies, and best practices in service and application management
- Maintain accurate information records, generate informative reports, and establish data system to reflect insights of service and application performance. This includes regular reporting on budget management, project progress, key performance indicators, and progressive plans to drive performance improvement of service and application team
- Success in this role is measured by the efficient functioning of services and applications in alignment with business objectives, the achievement of performance targets, positive stakeholder feedback, and successful team development.
- Bachelor’s or Master’s Degree: A bachelor’s degree in a related field such as Engineering or Management.
- at least 5 years experiences with Project Management or Stakeholders Management.